Frequently Asked Questions
Everything you need to know about our premium imported food products and delivery services.
How do you ensure the freshness of perishable imports?
We utilize climate-controlled logistics and insulated packaging for all perishable items. Each shipment is monitored for temperature consistency from our international suppliers directly to our distribution center.
What is your shipping policy for international gourmet goods?
Envoyer Imports offers standard and expedited shipping. Most orders are processed within 24 hours. Due to the artisanal nature of our products, shipping times may vary based on the country of origin and customs clearance.
Do you offer returns on food items?
To maintain health and safety standards, we cannot accept returns on food products. However, if your order arrives damaged or is incorrect, please contact our support team within 48 hours for a full refund or replacement.
Are your products certified organic or non-GMO?
Many of our imports hold organic and non-GMO certifications from their respective countries. Please refer to the specific product descriptions for detailed dietary and certification information.
How can I track my gourmet food delivery?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to our carrier's portal to monitor your package in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.