Returns and Refunds Policy

Due to the perishable nature of our specialty food products, Envoyer Imports typically does not accept returns; however, we are committed to ensuring your satisfaction if an item arrives damaged or incorrect. Please contact our support team within 48 hours of delivery to initiate a claim for a replacement or store credit.

Return Process

• 1.
  Inspect Your Delivery

  Thoroughly examine your package upon arrival to ensure all items are present and in perfect condition.

• 2.
  Document Any Issues

  If you notice damage or discrepancies, please take clear photographs of the product and the shipping label.

• 3.
  Contact Support

  Email our customer service team with your order number and photo evidence to request a resolution.

• 4.
  Receive Resolution

  Once approved, we will issue a refund to your original payment method or ship a replacement at no extra cost.